This article is part of an ongoing project about social media used within hospitality and travel industries. Purpose of this project is defining social media and looking for examples of companies which implemented social media in their marketing efforts.
Last week Air France KLM, European based airline holding company and one of the largest airline companies worldwide, launched what they claim to be the first social network launched by the airline industry. All usual social elements such as sharing, recommendations and reviews flights, hotels, restaurants and destinations are included. Next to that, customers are able to display flights booked through Air France KLM on their profiles, find other members on the same flight and find members at similar destinations.
Should Air France KLM instead of setting up their own branded social network have collaborated with existing full featured social travel networks such as dopplr and tripit?